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Hotelbeds USA, Inc. OFAC Settlement: $222.7K (2019)

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Hotelbeds USA, Inc., a U.S. subsidiary of Hotelbeds Group, settled potential civil liability for apparent violations of the Cuban Assets Control Regulations, 31 C.F.R. part 515, by agreeing to pay $222,705. The violations involved assisting 703 persons with Cuba-related travel service prior to agency notice.

Penalty Amount

$222,705.00

Enforcement Date

June 13, 2019

Rank in Top Penalties

#182

Case Details

Type:
Entity
Name:
Hotelbeds USA, Inc.
Country:
🇺🇸 United States
Industry:
Travel
Address:
Florida
Penalty amount:
$222,705.00
Base civil monetary penalty:
$353,500.00
Egregious case:
Unknown
Voluntary self disclosure:
No
Case:
Settlement
Violation period:
December 2011 to June 2014
Program:
Cuban Assets Control Regulations, 31 C.F.R. part 515 (CACR)
Enforcement date:
June 13, 2019

Nature of the Apparent Violations

Hotelbeds USA knowingly sold hotel accommodations and gave its clients specific instructions to direct their payments for the Cuba-related transactions to an account in Spain, from which Hotelbeds USA was subsequently reimbursed.

The conduct stemmed in part from a reported misunderstanding and misinterpretation of the CACR throughout Hotelbeds USA, in which personnel believed Hotelbeds USA could engage in Cuba-related transactions if the bookings involved only non-U.S. clients and payments were made to non-U.S. bank accounts. These same personnel were responsible for issuing invoices or sending emails that included disclaimers that payments for any Cuba-related services should not be sent to Hotelbeds USA or the United States, and for the process in which customers sent Cuba-related payments to Spain, with revenues from such payments subsequently credited to Hotelbeds USA. Various employees and supervisors appear to have had actual knowledge of, and participated in, this conduct.

During the period the apparent violations were occurring, Hotelbeds USA personnel, including a senior manager, were aware that a U.S. financial institution had blocked a payment related to a Cuba-travel transaction and that OFAC had denied a specific license application filed by Hotelbeds USA seeking the unblocking of funds related to an unauthorized Cuba-travel transaction. The specific license denial generally outlined the CACR prohibitions and specifically articulated the CACR prohibitions regarding Hotelbeds USA's specific license request.

How OFAC Determined the Penalty

OFAC determined that the apparent violations were not voluntarily self-disclosed and that the apparent violations occurred prior to agency notice. Under the Cuba Penalty Schedule, 68 Fed. Reg. 4429 (January 29, 2003), the base civil monetary penalty amount for the apparent violations is $353,500. The settlement amount of $222,705 reflects OFAC's consideration of aggravating and mitigating factors pursuant to the General Factors under OFAC's Economic Sanctions Enforcement Guidelines, 31 C.F.R. part 501, app. A.

Aggravating Factors

  • Various Hotelbeds USA employees, including supervisory or managerial staff, were aware or had reason to know of, or participated in, the conduct that led to the apparent violations;
  • By processing the transactions constituting the apparent violations, Hotelbeds USA caused harm to the sanctions program objectives of the CACR;
  • Hotelbeds USA is a large and commercially sophisticated company; and
  • Despite being a large international travel service provider, Hotelbeds USA only had an informal compliance program that does not appear to have been commensurate with the risks associated with providing international travel services.

Mitigating Factors

  • The Cuba-related transactions constituting the apparent violations appear to represent less than one percent of Hotelbeds USA's overall business over the same period of time;
  • Hotelbeds USA has not been the subject of an OFAC penalty notice or finding of violation in the five years preceding the earliest date of the transactions giving rise to the apparent violations;
  • Hotelbeds USA took significant remedial action in response to the apparent violations, including by: implementing an enhanced third-party IT solution with a sanctions screening tool; dedicating additional resources to better ensure compliance with applicable sanctions laws; and hiring and training additional compliance personnel;
  • Hotelbeds USA provided substantial cooperation to OFAC by conducting an extensive internal investigation to determine the extent of the apparent violations at issue, producing records and information to OFAC in a clear and organized fashion, responding in a timely and efficient manner to all follow-up requests for information, and tolling the statute of limitation for 1,043 days.

Compliance Takeaways

This enforcement action highlights the importance for both U.S. companies and foreign parents of U.S. subsidiaries to evaluate, verify, and audit existing compliance measures. U.S. companies and foreign parents of U.S. subsidiaries are encouraged to implement evolving and dynamic sanctions compliance programs that are commensurate with their sanctions risk, particularly those operating in the Cuba travel industry. U.S. companies and foreign parents of U.S. subsidiaries engaging in Cuba travel-related transactions should take note of and respond accordingly to sanctions-related warning signs, such as payments that are blocked or rejected by financial institutions for compliance or economic and trade sanctions purposes.

Official Source Documents

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Archived on June 13, 2026

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